Frequently asked questions

What is the exchange/Return Period?


We only accept exchanges if we made a mistake with your order, which is why we advise that you please check you order before placing it. If eligible the item must have not been worn, used or tampered with. All products must be in their ORIGINAL state and ORIGINAL packaging in order to be eligible. If your item(s) are eligible for an exchange then you must send the item(s) back within 2 days of approval and must be postmarked at postoffice. No exchanges will be fufilled until ALL ORIGINAL items needing to be exchanged are received by our office.




Do I have to pay for the shipping of my exchange/ return item?


If the order was a mistake on our end we will cover shipping. On the other hand if the exchange/ return is due to a mistake in purchase by the buyer YOU are responsible for all of your shipping costs back to us. We recommend that you send your exchange/ return with a tracking option, because Hairarchy Boutique is NOT RESPONSIBLE for any lost packages. INTERNATIONAL: Please write " RETURN NO, DUTIES" on the package, otherwise the package may be returned to you.




What items aren't eligible for exchange?


All orders are FINAL SALE unless there was a mistake on our end, NO exceptions.




Do you offer wholesale?


Yes we do offer wholesale pricing in our members only program (The Goddess Grid). Click "Join Us" on our website to start your business with low moq, become a member along with other exclusive perks.




Where do you ship?


We ship worldwide.




Where are you located?


Unfortunately we don't do store pick ups at the moment.




What if my order came damaged?


Please follow the steps below: Please send us clear pictures of your damaged item(s) within 24 hrs of receipt. The product purchased must not be used or opened In your email try to explain your concern in as much detail as possible. We will look into your request for exchange and will get back to you within 24hrs to process a quick hassle free exchange if deemed eligible.




What form of payments do you accept?


We accept debit card/ , and Paypal Payments. You can make all purchases through our secured site.




When will my order arrive?


Shipping & Processing is as follows: Processing: 2-5 Business Days Shipping: 2-3 Business Days (Depending on your location) Custom orders will add 4 business days Expedited 2 shipping is available upon request (*Extra fees will apply) Some orders may be available for same or next day shipping. Local pick up options are avaiable ( Monday & Friday 10am-12pm).





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