shipping & returns

SHIPPING POLICY

  • All domestic packages will be shipped via

  • USPS Ground: Up to 2-8 business days 

  • USPS priority mail express: Up to 2 business days (WEEKENDS DO NOT APPLY, for example Friday order placed order will be shipped Monday)

  • USPS Priority Mail: Up to 1-3 business days

  • International: Up to 7-9 business days depending on your location

  • Wholesale orders may be eligible for SAME DAY SHIPPING.

RETURN/ EXCHANGE POLICY

RETURNS:

All body care/ hair care sales are final. Hairarchy Boutique may, at its sole discretion, accept returns and issue refunds if requested within 24hrs of receipt of item. Any accepted returns may be pursuant to the manufacturer’s allowable return period.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then begin the process of the returned merchandise. You will be notified of the approval or rejection of your refund, as we retain the sole right to approve or reject returns based on our own criteria.

If you are approved, then your refund will be processed (less any restocking fees, as applicable), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Hairarchy Boutique reserves the right to charge a restocking fee or deduct a restocking fees from any applicable refund.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your account one last time. Some banks will just remove the original charge and refund the monies back into your account.

Still not there? Reach out to your bank to see what their processing times are. Most banks take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hairarchyboutique@gmail.com

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only exchange your item(s) if you received the wrong item(s). If you need to exchange it for the same item, send us an email at hairarchyboutique@gmail.com

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